Booking Help
Helping with making & changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Can I use PayPal to purchase my tickets?
- What payment cards do you accept for an online booking?
- I am not sure if my payment went through?
- Do you sell tickets for other London attractions?
- What is my time slot?
- What if I'm running late for my time slot?
Tickets & Confirmations
- How do I redeem my existing London combination tickets and promotional offer tickets?
- Do you offer an e-ticket/print at home option?
- How do I collect my pre-booked tickets?
- I haven't received my print at home tickets?
- I have booked my tickets online, but have not received my e-mail confirmation, what should I do?
- If I have purchased tickets for someone else via PayPal, how do they collect their tickets?