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  1. SEA LIFE London Aquarium
  2. Booking Help

Booking Help

Helping with making & changing bookings

Booking Portal

  • What is Booking Portal?
  • How do I access Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • Can I use PayPal to purchase my tickets?
  • What payment cards do you accept for an online booking?
  • I am not sure if my payment went through?
  • Do you sell tickets for other London attractions?
  • What is my time slot?
  • What if I'm running late for my time slot?
See all 9 articles

Tickets & Confirmations

  • How do I redeem my existing London combination tickets and promotional offer tickets?
  • Do you offer an e-ticket/print at home option?
  • How do I collect my pre-booked tickets?
  • I haven't received my print at home tickets?
  • I have booked my tickets online, but have not received my e-mail confirmation, what should I do?
  • If I have purchased tickets for someone else via PayPal, how do they collect their tickets?
See all 9 articles

Amending a Booking

  • Can I change the date/time of my booking?
  • I would like to cancel my booking.
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