For information on how to manage your booking. please firstly check your Order number.
Order numbers starting with R. If your booking order number begins with an R, please follow this link to manage your booking:
Managing your booking – Sea Life London
Order numbers starting with a number (usually a 6). If your order number begins with a number, you can change your ticket dates through the My Account Portal mentioned in your e-ticket.
The Account Holder Portal is a system that allows you to manage and amend your booking (terms and conditions apply)
- Rescheduling Window: You can modify your ticket date up to 24 hours before your scheduled time.
- Timing Flexibility: You can adjust the time of your booking up to 1 hour prior to your original time.
- Terms of Rescheduling: You’re allowed to reschedule your visit for a comparable date within 90 days of the original date, up to three times**, provided the original date has not yet passed.
- Date Eligibility: You can only change to dates that match the terms of your original ticket; for example, if you purchased a weekday ticket, you cannot switch to a weekend or higher-priced date.
- Availability: Date and time availability is updated live and can change based on ticket sales. Even if a date is eligible for rescheduling, it may be sold out, so it’s best to act quickly.
**Ticket Restrictions: Some promotional tickets may be non-exchangeable, and the ability to change dates depends on the specific terms and conditions of your ticket type.