Our Help Centre is full of useful information and answers to some of our more frequently asked questions. If you still have unanswered questions though, you can contact us in the following ways:
Chat to us online *best way*
Often the quickest way to reach us - look out for the 'Message Us' option down the right hand side of our main website. Our digital assistant may have the answer, otherwise they'll link you up to one of advisors who are available to help daily between 9am-4pm.
Send us an EMAIL
Follow this link to submit a message to us via our website. Our team will respond as quickly as possible within business hours. A reply can take up to 72 hours during our busiest periods.
Prefer to speak to someone? Give us a CALL
Our lines are open from 9-4pm Monday to Friday. We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers. *Calls are charged at local rate.
General inquiries: 0207 967 8025*
Schools and groups: 0207 967 8024*
Already visited and have experience FEEDBACK?
Simply complete our feedback form and we’ll get back to you as quickly as possible, and within 72 hours, between 9am and 5.30pm Monday to Friday.