Please contact us using the form here if you are unsure whether your payment went through, and we can check to see if your booking has completed. Please also check your bank account to see if any payment has been attempted.
Articles in this section
- Can I use PayPal to purchase my tickets?
- What payment cards do you accept for an online booking?
- I am not sure if my payment went through?
- Do you sell tickets for other London attractions?
- What is my time slot?
- What if I'm running late for my time slot?
- I have received an error message when making a booking.
- Why do I have to select a visit date?
- Why do I have to select a time slot?